┌█ SkillSoft.Service.Design.Processes-LiB █┐
│└─────────────────────────────────────────────────────────────────────────┘│
│ │
│ │
│ │
└════════╦═══════════════════════════════════════════════════════╦══════════┘
│ ▄▀▀▀▀▀▀▀▄ ▄▀▄ █▀▀▀▀▀▀▀▀▄(C) │
│ ▀▄▀███▀▄▀ ▄▀▄█▄▀▄ █ ▀▀▀▀▀██▄▀▄▄ │
│ █ █░█ █ ▀▄▀███▀▄▀█ ███ ░ ██▄ █ │
│ █ █▒█ █ TEAM █▀ ▀ ▀█ █ ███ ▒ ███ █ │
│ █ █▓█ █ LiB █ ███ █ █ ███ ▓ ██▀▄▀ │
│ █ █■█ █ █ █░█ █ █ ███ ▀▀██▄▀▄ │
│ █ █▓█ █ ▄ █ █▒█ █ █ ███ ▓ ███ █ │
│ █ █▒█ █▀▀▄▀▀█ █ █▓█ █ █ ███ ▒ ███ █ │
│ █ █░█ ▀ ███ █ █ ███ █ █ ███ ░ ███ █ │
│ █ █████████ █▀▄▄███▄▄▀█ ███ ▄██▀▄▀ │
│ █▄▄▄▄▄▄▄▄▄▄▄█▄▄▄▄▄▄▄▄▄█▄▄▄▄▄▄▄▄▀ │
│ │
│ ╔═════════════════════════════════╗ │
╚══════════╣ .::: LiBrary is Here !! :::. ╠══════════╝
╚═════════════════════════════════╝
┌──────────────────────┐ ▓▒░ Release Information ░▒▓ ┌──────────────────────┐
│ ██▓▓▒▒░░░░▒▒▓▓██ └─────────────────────────────┘ ██▓▓▒▒░░░░▒▒▓▓██ │
├───────────────────────────────────────────────────────────────────────────┤
│ TITLE : Service Design Processes │
├───────────────────────────────────────────────────────────────────────────┤
│ AUTHOR : SkillSoft │
├───────────────────────────────────────────────────────────────────────────┤
│ PUBLISHER : SkillSoft │
├───────────────────────────────────┬───────────────────────────────────────┤
│ ISBN : 0000000 │ MAKER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ PAGES : N/A Pages │ PACKAGER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ EDITION : N/A │ SUPPLIER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ LANGUAGE : ENGLISH │ FORMAT : ZIP │
├───────────────────────────────────┼───────────────────────────────────────┤
│ RELEASE : 03-03-09 │ SIZE : 14.97 MB │
└═══════════════════════════════════╧═══════════════════════════════════════┘
┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
│ └───────────────────────┘ │
│ │
│ [Product Information] │
│ │
│ Overview/Description │
│ IT organizations require information to create the design │
│ specifications necessary to provide IT services to their customers. │
│ Service Design processes are important because they provide │
│ organizations with information that will affect their decisions on │
│ designing solutions for new or changed services. This course is │
│ intended to introduce learners to the Service Design processes. │
│ │
│ Target Audience │
│ For information technology managers and support personnel who seek to │
│ improve and streamline the processes used to support the deployment │
│ of information technology within a business organization and │
│ individuals preparing for the ITIL V3 Foundation exam. │
│ │
│ Prerequisites │
│ None │
│ │
│ Expected Duration (hours) │
│ 2.5 │
│ │
│ Lesson Objectives │
│ │
│ Service Design Processes │
│ # recognize the basic concepts of Service Level Management │
│ # identify the scope of the Service Level Management process │
│ # identify the objectives of Service Level Management │
│ # recognize how to conduct the activities involved in the negotiating │
│ phase of the SLM process │
│ # recognize how to conduct the activities in the monitoring and │
│ reporting phases of the SLM process │
│ # recognize the activities in the reviewing phase of the SLM process │
│ # recognize the KPIs to judge the effectiveness of Service Level │
│ Management activities │
│ # recognize examples illustrating the challenges to effective Service │
│ Level Management │
│ # identify the basics of Service Level Management, how to conduct │
│ process activities, and how to recognize and overcome challenges to │
│ effective Service Level Management │
│ # recognize the characteristics of the Service Catalog │
│ # recognize which Availability Management formula to use in given │
│ scenarios │
│ # recognize the responsibilities of the Service Catalog manager and │
│ the availability manager │
│ # calculate availability, reliability, and maintainability │
│ # recognize the focus of Capacity Management subprocesses │
│ # recognize the components of the Supplier and Contracts Database │
│ # recognize the responsibilities of the capacity manager and the │
│ supplier manager │
│ # recognize the components of the ISM and the objectives of the ISMS │
│ elements │
│ # sequence the stages of ITSCM Lifecycle │
│ # recognize the responsibilities of the security manager and the IT │
│ service continuity manager │
│ # recognize Service Design processes, objectives, roles, and basic │
│ concepts │
│ │
│ [Install Information] │
│ │
│ Unpack it ! │
│ Enjoy this fine release from TEAM LiB ~_* │
│ │
│ [For more information] │
│ │
│ http://www.skillsoft.com/Catalog/detail.asp? │
│ CourseCode=ib_itil_a05_it_enus │
│ │
└═══════════════════════════════════════════════════════════════════════════┘
┌─────────────────────┐ ▓▒░ TEAM LiB AGREEMENTS ░▒▓ ┌───────────────────────┐
│ └─────────────────────────────┘ │
│ │
│ Attention: Please read these terms carefully before using our │
│ release. Using our release indicates that you have read and accepted │
│ these agreements. If you do not agree to accept these terms, do not │
│ use our release or infomation from it. We may change the terms of │
│ this Agreement at any time. │
│ │
│ YOU MAY USE OUR RELEASE FOR EVALUATION PRUPOSES ONLY. WE WILL NOT BE │
│ HELD RESPONSIBLE FOR OUR RELEASE. IF YOU LIKE THIS BOOKWARE, YOU'RE │
│ STRONGLY ADVISED TO BUY IT. BOOKWARE PUBLISHER AND AUTHOR NEED │
│ QUALITY PRODUCTS. YOU MAY NOT USE OUR RELEASE TO MAKE MONEY OR USE IT │
│ SUPPORT FOR COMMERCIAL PURPOSE. │
│ │
└═══════════════════════════════════════════════════════════════════════════┘
┌────────────────────────┐ ▓▒░ TEAM LiB NEWS ░▒▓ ┌──────────────────────────┐
│ └───────────────────────┘ │
│ │
│ - Looking for EU affil site │
│ │
│ Do You Wanna Join? Getting In Touch With Us If... │
│ - You can access Online library │
│ - People who works in publishing company │
│ - You can provide fast speed servers as team │
│ dump │
│ such as 100+mbit/200+g │
│ - You are good cracker │
│ │
└═══════════════════════════════════════════════════════════════════════════┘
┌───────────────────────┐ ▓▒░ TEAM LiB Greets ░▒▓ ┌──────────── ▄▄ ─────────┐
│ └─────────────────────────┘ ▄████▄ │
│ ▄█████████▄ │
│ TEAM LiB send GREETS to: ▄████████ ██ │
│ All groups who bring releases of high ▀██▀▀████▄▄███▄███▄
│ quality to the scene. ▄██████████████
│ Thanks to all our hardworking members. ▄▄▄█████████▀ ███ ▀▀█▀
│ █████████▀███▄▄██ │
└═══════════════════════════════════════════════════ ███████ ▄███████ ═════┘
██▀▀ ▄██████▀
██████ ▄▄
┌─────────────────────┐ ▓▒░ Contact Information ░▒▓ ┌───────── ███████ ─────┐
│ └─────────────────────────────┘ ███████▀ │
│ ██████ ▄▄▄██▄ │
│ Email: TeamLiB[at]msn[dot]com ██████████ │
│ Any request for technical support ▄████████████▀ │
│ or missing files will be ignored ████████▀▀ │
│ so don't waste your/our time! ▀▀▀▀ ▄█████▄ │
│ ▄▄██████████ │
└═════════════════════════════════════════════════════════ █████▀ ████ ═══┘
███ ▄▄▄▄████
███ █████████
TEAM LiB (Since 2003) ███ ██▀ ████
.nfo layout by D1BT ███ ▀▄▄█▄███▀
▀██████████▀
▀██▀ ███▀
█─────────────────────────────────────────────────────────────────────────█