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▀ ▀▄▄ ▀▀▀▄▄ █▌ ▐▌ sCr! ▀▓▀ ▄█▄ ▀▀▀█▄▄▄▄▄▄
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████▓▓ ▀▀▀██▓▄▄▄ ▄▄▄▄█▀▀▀▀██▓▓ ▀█▓▄ ▀███▀▀█▄▄ ▀█▓▄▄
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████▓▓▓ ███▓▓█▀██▓▄ ████▓▓ ██▓▓▀ ███▓▓▓ ▐██▓▓▌ ▐███▓▓
▀████▓▓ ▀▀▀▀▀▀▀▀ ▀▀██▓▓▄▄▄▄▐███▀██▄▄ ▀▓▓▓▄▄███▓▓▀ ▄██▓▓▀ ▄▄▀███▓▓▄
▀▀██▓▓▄▄▄▄▀ ▀▀▀▀▀ ██▓▓ ▀▀████████▓▀▀▀ ▄▄█▓▀▀ ▀▀██▀▀
▄▀ ▀▀▀▀ ▄▀▀▀█▄ ▄▄████▓▓▄▄ ██▓▓ ▄ ▀▀▀██▄▄▄██▀▀ ▀▄ ▄▀ ▀▄
█ ▄▄▀▀ ▐██████▓▓▀▀▀▀█████████▀ ▄▄ ▀▀▀▄▄▄ ▄▄▀ ▐▌ ▐▌
▀▀▄▄▄▄▄▀▀▀ ▀ ████▓▓ ▄▀▀▀▄▄ ▀▀▀▀ ▀▀▄ ▀▀▀▀▀ ▀▄▄ ▄▄▀
▄▄ ████▓▓▐▌ ▀▀▄▄▄ █▀▀▄▄▄▄▀ ▀▀█▄▄
▀▓█████▄▄▄▄ ▀▀█████▄▄▄▀ ▀▀▀▄▄▄▄▄▀▀ ▄▄ ▀▓▄
▀▀██▄ ▀▀▀▀▀█▄▄▄▄▄ ▄▄▄▄▄▄███▀ ██▌
▄▄ ▀█▄ ▀▄▄ ▀▀▀▀▀▀▀ AGAiN is proud to present.. ▀▀▀▀▀ ▄██▀ ▀▄▄██▀
▄██▌ ▀▓▄ ██▄ ▄█▀ ▄█▀ ▄▄
▓▓███▄ ▐█▌███▌ ManageEngine ServiceDesk Plus Pro v4.0 ▄██ ▄▓▀ ▐██▄
▓▓▓████▄▄▄▓▀▄██▓▓ (c) AdventNet ▐███▐█▌ ▄███▓▓
▀██████▄▄▄█▀ █▓▀ ▓▓██▄▀▓▄▄▄████▓▓▓
▄▄▄▀▀████▀▀ ▄▀ Cracker...: AGAiN tEAM! ▀▓█ ▀█▄▄▄██████▀
███ ▄▄▀ Supplier..: AGAiN tEAM! ▀▄ ▀▀████▀▀▄▄▄
███▄ ▄▄██▀ Packager..: AGAiN tEAM! ▀▄▄ ███
▀███▀███▀ Tester....: AGAiN tEAM! ▀██▄▄ ▄███
▄██▀ ▀███▀███▀
███▓ Protection..: License ▀██▄
▀██▄ Size........: 06 x 4.77mb ▄▄▀ ▓███
▀▀▀ Date........: 11/03/2005 ▄██ ▄██▀
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▀ ▄▄▀▀▀████▄ ▀██▄▄ ▄ ▄█▀ ▀▀ ▄▄▀ █▀▀█▄▄▀▀▀▀▀▀▀▀▀ ▄▀ ▄▄▄▀▀▀
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▓██▄ ▄▀ ▀▀▀█▄▄▄▄███▓▓▓▀▀▀▀▀ ▄▄▀▀ ▀▀▄▄ ▀▀▀▀▀▀▀ ▀█▄
▀▀████▄▄ ▐█▄▄▄▄▀▀▀ ▀▀▀▄▄▄▄ ▄▄▀
▄▀ ▀███▓▄ R e l e a s e I n f o ▀▀▀▀▀▀▄▄▄▄▄▄▄▄▄▄▀▀▀
█▓ █▄████▀ ▄▄▄ ▀▄
█▓ █████▄ ServiceDesk Plus is a 100 % web-based HelpDesk and ▀██ ▄██
▀█▄▄ Asset Management software. By integrating Ticketing, ▀▀▄▄██▀▀
▄▄▀▀██▄▄ Asset Tracking, Purchasing, Contract Management and ▄█▀▀
▄██ ▀██ Knowledge Base in one low-cost, easy-to-use package, █▓ █████▀
▓██▄ ▄▀ ServiceDesk Plus gives you the ability to improve █▓ █▀████▄
▀▀████▄▄ productivity of your IT Service team and keep your ▀▄ ▄███▓▀
▄▀ ▀███▓▄ end-users happy. ▄▄████▀▀
█▓ █▄████▀ ▓██▀ ▀▄
█▓ █████▄ HelpDesk ▀██ ▄██
▀█▄▄ ▀▀▄▄██▀▀
▄▄▀▀██▄▄ ServiceDesk Plus enables end-users to submit tickets ▄█▀▀
▄██ ▀██ via an online web form or through email. It automates █▓ █████▀
▓██▄ ▄▀ several key workflow tasks such as case routing, █▓ █▀████▄
▀▀████▄▄ acknowledging requester, technician notification and ▀▄ ▄███▓▀
▄▀ ▀███▓▄ handling of SLA rules. As a result, your support ▄▄████▀▀
█▓ █▄████▀ organization can now realize higher levels of ▓██▀ ▀▄
█▓ █████▄ productivity, keep everyone informed, provide superior ▀██ ▄██
▀█▄▄ service, improve problem resolution times, share ▀▀▄▄██▀▀
▄▄▀▀██▄▄ knowledge effectively and keep end-users happy. ▄█▀▀
▄██ ▀██ █▓ █████▀
▓██▄ ▄▀ Self-Service Portal █▓ █▀████▄
▀▀████▄▄ ▀▄ ▄███▓▀
▄▀ ▀███▓▄ The Self-Service portal is a vital component in ▄▄████▀▀
█▓ █▄████▀ reducing your support load. By enabling users to ▓██▀ ▀▄
█▓ █████▄ create new service requests and find solutions via the ▀██ ▄██
▀█▄▄ web 24 X 7, ServiceDesk Plus improves the productivity ▀▀▄▄██▀▀
▄▄▀▀██▄▄ of your helpdesk technicians and reduces the total ▄█▀▀
▄██ ▀██ cost of IT Service delivery. Users can also check the █▓ █████▀
▓██▄ ▄▀ status of their requests online, thereby reducing █▓ █▀████▄
▀▀████▄▄ unneccessary follow-up calls to the helpdesk to check ▀▄ ▄███▓▀
▄▀ ▀███▓▄ status. ▄▄████▀▀
█▓ █▄████▀ ▓██▀ ▀▄
█▓ █████▄ Knowledge Base ▀██ ▄██
▀█▄▄ ▀▀▄▄██▀▀
▄▄▀▀██▄▄ ServiceDesk Plus includes a Solutions module that ▄█▀▀
▄██ ▀██ allows you to document best practices and solutions to █▓ █████▀
▓██▄ ▄▀ common problems in an online knowledge base. The █▓ █▀████▄
▀▀████▄▄ Knowledge base acts as an effective knowledge sharing ▀▄ ▄███▓▀
▄▀ ▀███▓▄ medium and boosts support productivity by leveraging ▄▄████▀▀
█▓ █▄████▀ collective knowledge. Average problem resolution time ▓██▀ ▀▄
█▓ █████▄ is also significantly improved as technicians find ▀██ ▄██
▀█▄▄ answers to problems quickly. ▀▀▄▄██▀▀
▄▄▀▀██▄▄ ▄█▀▀
▄██ ▀██ Service Level Agreements █▓ █████▀
▓██▄ ▄▀ █▓ █▀████▄
▀▀████▄▄ Business today relies heavily on the quality of IT ▀▄ ▄███▓▀
▄▀ ▀███▓▄ services. Degradations in IT Service delivery can be ▄▄████▀▀
█▓ █▄████▀ costly and damaging to business. More and more ▓██▀ ▀▄
█▓ █████▄ organizations are implementing strict Service Level ▀██ ▄██
▀█▄▄ Agreements to ensure high standards of IT service. ▀▀▄▄██▀▀
▄▄▀▀██▄▄ Defining Service Level Agreements is even more ▄█▀▀
▄██ ▀██ critical in the case of outsourcing IT. This place █▓ █████▀
▓██▄ ▄▀ tremendous pressure on your HelpDesk technicians to █▓ █▀████▄
▀▀████▄▄ ensure that the required IT service levels are being ▀▄ ▄███▓▀
▄▀ ▀███▓▄ met. ▄▄████▀▀
█▓ █▄████▀ ▓██▀ ▀▄
█▓ █████▄ HelpDesk Reports ▀██ ▄██
▀█▄▄ ▀▀▄▄██▀▀
▄▄▀▀██▄▄ The HelpDesk module in ServiceDesk Plus has a wide ▄█▀▀
▄██ ▀██ range of reports. █▓ █████▀
▓██▄ ▄▀ █▓ █▀████▄
▀▀████▄▄ Integrated NMS ▀▄ ▄███▓▀
▄▀ ▀███▓▄ ▄▄████▀▀
█▓ █▄████▀ If you have a heterogenous network to manage, it makes ▓██▀ ▀▄
█▓ █████▄ good business sense to have in place a network ▀██ ▄██
▀█▄▄ management system like OpManager to warn you of any ▀▀▄▄██▀▀
▄▄▀▀██▄▄ discrepancies that might occur in your network. ▄█▀▀
▄██ ▀██ OpManager can automatically generate alerts whenever a █▓ █████▀
▓██▄ ▄▀ fault occurs in any part of your network. It can email █▓ █▀████▄
▀▀████▄▄ the alerts thus generated and this functionality can ▀▄ ▄███▓▀
▄▀ ▀███▓▄ be leveraged in ServiceDesk Plus. Configure OpManager ▄▄████▀▀
█▓ █▄████▀ to send the alert emails to ServiceDesk Plus and have ▓██▀ ▀▄
█▓ █████▄ a request created automatically. Track network ▀██ ▄██
▀█▄▄ problems and seamlessly integrate ServiceDesk Plus ▀▀▄▄██▀▀
▄▄▀▀██▄▄ with a Network Management System like OpManager. ▄█▀▀
▄██ ▀██ █▓ █████▀
▓██▄ ▄▀ Hardware/Software Inventory █▓ █▀████▄
▀▀████▄▄ ▀▄ ▄███▓▀
▄▀ ▀███▓▄ ServiceDesk Plus offers accurate inventory tracking ▄▄████▀▀
█▓ █▄████▀ functionality across Windows and Linux workstations. ▓██▀ ▀▄
█▓ █████▄ You can scan Windows domains or individual sub ▀██ ▄██
▀█▄▄ networks and auto-discover workstations. Using an ▀▀▄▄██▀▀
▄▄▀▀██▄▄ agentless architecture, ServiceDesk provides complete ▄█▀▀
▄██ ▀██ and in-depth hardware & software inventory reports. █▓ █████▀
▓██▄ ▄▀ Using Scheduled audits you can track inventory changes █▓ █▀████▄
▀▀████▄▄ over time. ▀▄ ▄███▓▀
▄▀ ▀███▓▄ ▄▄████▀▀
█▓ █▄████▀ Software License Tracking ▓██▀ ▀▄
█▓ █████▄ ▀██ ▄██
▀█▄▄ A recent study by Gartner warns that software license ▀▀▄▄██▀▀
▄▄▀▀██▄▄ prices can go up by 50% by 2006. It goes on to add ▄█▀▀
▄██ ▀██ that "the big organizations will be less exposed, but █▓ █████▀
▓██▄ ▄▀ the ones really exposed are the small and medium █▓ █▀████▄
▀▀████▄▄ businesses". Its always prudent to be proactive in a ▀▄ ▄███▓▀
▄▀ ▀███▓▄ sensitive, legal issue such as software licensing and ▄▄████▀▀
█▓ █▄████▀ in view of such a trend being forecasted, its all the ▓██▀ ▀▄
█▓ █████▄ more important that you track your software licenses ▀██ ▄██
▀█▄▄ properly. ServiceDesk Plus offers you a compulsive ▀▀▄▄██▀▀
▄▄▀▀██▄▄ offer by tracking software licenses and letting you ▄█▀▀
▄██ ▀██ know the number of over-utilized or under-utilized █▓ █████▀
▓██▄ ▄▀ licenses across your organization. █▓ █▀████▄
▀▀████▄▄ ▀▄ ▄███▓▀
▄▀ ▀███▓▄ Purchase Order Tracking ▄▄████▀▀
█▓ █▄████▀ ▓██▀ ▀▄
█▓ █████▄ Any organisation, large or small needs to know what is ▀██ ▄██
▀█▄▄ being purchased, the price being paid for the purchase ▀▀▄▄██▀▀
▄▄▀▀██▄▄ and the vendors from whom products are being bought. ▄█▀▀
▄██ ▀██ With this information in your hands, you can easily █▓ █████▀
▓██▄ ▄▀ identify areas to reduce spendings, enforce policies █▓ █▀████▄
▀▀████▄▄ and eliminate redundancies. ServiceDesk Plus offers ▀▄ ▄███▓▀
▄▀ ▀███▓▄ you a rich set of features for handling purchase ▄▄████▀▀
█▓ █▄████▀ orders. ▓██▀ ▀▄
█▓ █████▄ ▀██ ▄██
▀█▄▄ Contract Management ▀▀▄▄██▀▀
▄▄▀▀██▄▄ ▄█▀▀
▄██ ▀██ ServiceDesk Plus offers you with an extensive Contract █▓ █████▀
▓██▄ ▄▀ Management features. █▓ █▀████▄
▀▀████▄▄ ▀▄ ▄███▓▀
▄▀ ▀███▓▄ Inventory Reports ▄▄████▀▀
█▓ █▄████▀ ▓██▀ ▀▄
█▓ █████▄ Complete reports for hardware and software assets ▀██ ▄██
▀█▄▄ owned and used. ▀▀▄▄██▀▀
▄▄▀▀██▄▄ ▄█▀▀
▄██ ▀██ Product Catalog █▓ █████▀
▓██▄ ▄▀ █▓ █▀████▄
▀▀████▄▄ A typical network can have a number of product types. ▀▄ ▄███▓▀
▄▀ ▀███▓▄ Each and every product like say, a printer can be from ▄▄████▀▀
█▓ █▄████▀ a different manufacturer. Maintaining such a ▓██▀ ▀▄
█▓ █████▄ heterogenous inventory can get out of hand if it isn't ▀██ ▄██
▀█▄▄ tracked properly. ServiceDesk Plus allows you maintain ▀▀▄▄██▀▀
▄▄▀▀██▄▄ a clean and neat catalog of your varied inventory. ▄█▀▀
▄██ ▀██ █▓ █████▀
▓██▄ ▄▀ █▓ █▀████▄
▀▀████▄▄ ▀▄ ▄███▓▀
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▄▀ ▀▀▀▀▀▀▄▄▄▄▄▄ ▀▀▀▀▀▄▄ ▄▄█▀▀▀█▄▄ ▄▄▄ █▓ ▀ ▀▀▄
█▓ ▀▀▀▀▀▄▄ ▀▄ █████▓▓▓▓▓█ ▄██▀ ▄█▀ ▀▄ ▐▌
█▓ I n s t a l l I n f o █ ▄▀ ███████▓▓▓█ ███ █▀█ ▄▄▀ ▀▀▄▄▄▄▀
▀█▄▄ ▄▄█▀▀ ▀▀█████▀▀ ▀██▄▄ ▄▄▀ ▀▀▀▀ ▄▀
▄▄▀▀██▄▄ ▀▀▀▀ █▓ █████▀
▄██ ▀██ Unzip, unrar and install the application. █▓ █▀████▄
▓██▄ ▄▀ Install ServiceDesk as a Trial/Pro version, after it ▀▄ ▄███▓▀
▀▀████▄▄ is finished run the server, default login/password is ▄▄████▀▀
▄▀ ▀███▓▄ admin/admin, use provided keymaker to generate your ▓██▀ ▀▄
█▓ █▄████▀ personalized license and register within the program. ▀██ ▄██
█▓ █████▄ ▀▀▄▄██▀▀
▀█▄▄ Enjoy. ▄█▀▀
▄▄▀▀██▄▄ █▓ █████▀
▄██ ▀██ █▓ █▀████▄
▓██▄ ▄▀ ▀▄ ▄███▓▀
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▀█▄▄ ▀▄▄ ▄▀ ▀▀▄ ▀▄▀▀▄▄ ▄▄██▄▄ ▄▄ ▄▄▄██▓▓▓▓▄▄▄ ▄█▀▀
▄▄▀▀██▄▄ ▀▀▀ ▄▀ █ ▀▀▄ ▀ ▀█▄ ▀▓▓▀ ▀ ▀▀▄ █▓ █████▀
▄██ ▀██ ▀▀▀▄▄▄▄▀ ▐▌ ██ ▀█▓ █▀████▄
▓██▄ ▄▀ ▄▄▀ ▄█▀ - J o i n U s ! - ▀▄ ▄███▓▀
▀▀████▄▄ ▀▀▄▄▄▄▄█▀▀ ▄▄████▀▀
▄▀ ▀███▓▄ ▓██▀ ▀▄
█▓ █▄████▀ Here we are AGAiN! Our team is based on talented and ▀██ ▄██
█▓ █████▄ experienced people from different known groups which ▀▀▄▄██▀▀
▀█▄▄ capabilities connected together can do something ▄█▀▀
▄▄▀▀██▄▄ outstanding. If you are interested in joining █▓ █████▀
▄██ ▀██ us and if you think we might need you then get in █▓ █▀████▄
▓██▄ ▄▀ touch with us at: [email protected] ▀▄ ▄███▓▀
▀▀████▄▄ ▄▄████▀▀
▄▀ ▀███▓▄ Experienced crackers, coders, software/hardware ▓██▀ ▀▄
█▓ █▄████▀ suppliers, shell owners, are currently the ones we are ▀██ ▄██
█▓ █████▄ mostly looking for. ▀▀▄▄██▀▀
▀█▄▄ ▄▄▄▄▀ ▄▄▄▄ ▄█▀▀
▄▄▀▀██▄▄ ▄▄▄▀▀▀▀▀▀▀▀▄▄ ▄▀▀ ▄▀ ▀▄ ▀▀▄ ▄▄▀▀▀▀▀▀▀▀▄▄▄ █▓ █████▀
▄██ ▀██▀▀▄▄▄▄▄▄▄▄ ▀▄▀ ▀▄ ▄▀ ▀▄▀ ▄▄▄▄▄▄▄▄▀▀█▓ █▀████▄
▓██▄ ▄▀▄▀▀ ▀███ ▄▀ ▀█▄▄▄▄▄█▀ ▀▄ ███▀ ▀▀▄▀▄ ▄███▓▀
▀▀████▄▄ ▄██▄▄▄▀▀ ▀▀▀ ▀▀▄▄▄██▄ ▄▄████▀▀
▄▀ ▀███▓▄ G r e e t i n g s ▓██▀ ▀▄
█▓ █▄████▀ ▀██ ▄██
█▓ █████▄ VRL - ORiON - EAT - TSZ - SAC - LND - TDA - SSG - ECL ▀▀▄▄██▀▀
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