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╓─────────────────────[ P R O P H E C Y 2000 ]─────────────────────╖
╓────────────────────────────────────────────────────────────────────────────╖
║ TechTrack v1.2.6 ║
╙─────────────┐────────────────────┐───────────────────┐─────────────────────╖
║ Supplier: │ PROPHECY │ Release Date : │ 10/28/00 ║
║ Cracker : │ Arfa │ Protection : │ Serial ║
║ Packager: │ Arfa │ Number of Disks : │ 01x2.88Mb ║
╙─────────────└────────┐───────────└───────────────────└─────────────────────╖
║ System │ The usual stuff - WINDOWS9x , 40mb HDD 16mb RAM ║
║ Requirements : │ ║
╙──────────────────────└─────────────────────────────────────────────────────╖
║ Release Information : ║
║ ║
║ TechTrack is the professional IT helpdesk solution. It provides facilities ║
║ for recording and tracking customer problems. It was designed and built ║
║ within a Technical Support environment by the people who know what is ║
║ really required within that arena. ║
║ Each fault log allows for the entry of all relevant information split over ║
║ multiple categories, customer, contact, contract, product and detail. Each ║
║ of these categories makes for a complete fault log. ║
║ ║
║ TechTrack takes into consideration that not every engineer has the time to ║
║ spend hours typing in information for each and every fault log. In a fast ║
║ moving environment where meeting the customer's deadlines is the first and ║
║ only priority, the application allows for the engineer to key-in just ║
║ those essential details using the detail nanny feature. ║
║ ║
║ Facilities are provided to get at all the fault and customer related ║
║ statistics, this provides for quick tracking facilities of customer ║
║ faults, access to problem solutions using search facilities. It's also ║
║ important in determining customers who are draining the support load, ║
║ those who have contracts and those who don't, those who should be looking ║
║ to get a contract etc. Easy access is provided for getting at engineer's ║
║ outstanding and completed log list, also providing information on the ║
║ number of logs that each used has opened during a set period. ║
║ ║
║ TechTrack was designed around an environment where some customers are ║
║ contract based and others not, this allows for flexibility whatever your ║
║ in-house policy. Contract types can be tailored for limited on-site visits ║
║ and a restricted number of fault logs. ║
║ ║
║ Email Responder feature will download customer emails from a POP3 mail ║
║ server, read the subject and respond to customer commands by interacting ║
║ with the database and automatically sending responses to the customer ║
║ using your SMTP mail server. Customers can close, re-open and request ║
║ information with regards to their fault logs, they can also request a ║
║ reminder message be sent to the engineer in question. All this is done ║
║ completely transparently without any engineer interaction whatsoever. ║
║ ║
║ Engineers can transfers fault-ownership from themselves to another ║
║ engineer, or at least request that this occur. The recipient engineer will ║
║ be displayed with a request and the transfer can be approved or denied. ║
║ This mechanism allows for a fair and sensible method of moving faults ║
║ between engineers. ║
║ ║
║ Utilities are provided for displaying messages on the engineer's screen ║
║ when working with faults and their associated customers, making the ║
║ engineer aware of the number of logs that the customer has opened if ║
║ necessary, whether they're contract has expired etc. This keeps engineers ║
║ on the button and in touch with the customers they are working with. ║
║ ║
║ TechTrack can work with multiple configurations, allowing engineers to ║
║ create multiple desktop icons pointing to appropriate configurations. It ║
║ may be that you need different databases for different customer calls, ║
║ particuarly if you are running a support service where you take product ║
║ calls on behalf of other companies, making it more appropriate to have an ║
║ entirely seperate database and fault numbering system. ║
║ ║
║ TechTrack can work as an entirely computerised system but can also work in ║
║ conjuction with more conventional logging methods. One feature is the ║
║ ability to print the fault log, this allows for filing, attaching paper ║
║ documents, printed emails and faxes, as well as plenty of space to pen in ║
║ the additional details as time goes by. ║
║ ║
║ Installation and configuration is performed in double-quick time thanks to ║
║ a session wizard facility that gets the engineer up-and-running after just ║
║ a few key strokes. ║
║ ║
╙────────────────────────────────────────────────────────────────────────────╜
║ Install Information : ║
║ ║
║ Install the program and use the keymaker. ║
║ ║
║ http://www.sophiesoftware.com/ ║
╓╙──────────────────────────────────────────────────────────────────────────╖
║ ║
║ Group News : ║
║ ║
║ Prophecy are always on the lookout for : ║
║ - Experienced Crackers ║
║ - Hard Working and CONSISTENT Suppliers ║
║ - Legit Euro Shell Suppliers and Box Owners ║
║ ║
║ Prophecy are never on the lookout for : ║
║ - Couriers and pre-wh0res...think you can join just ║
║ to get pre's? think again. ║
║ ║
║ ║
║ ║
║ Keymaker Disclaimer : ║
║ ║
║ Any individuals or groups found to be distributing serials ║
║ generated by our keymakers will be publically humiliated and ║
║ ridiculed - this disclaimer flies out to a certain group in ║
║ particular (you know who you are). ║
║ ║
║ ║
║ PROPHECY DOES NOT AND WILL NOT SUPPORT UNOFFICIAL ║
║ WWW CRACKING ARCHIVES ║
╙──╓─────────────────────────────────────────────────────────────────────╖──╜
║ ║
╙─────────────────────────────────────────────────────────────────────╜
╙─ NFO HEADER COURTESY OF sQz/SAC ─╜
LAST UPDATE : OCT 2000