Download SkillSoft Interacting with the Customer keygen by LiB

Added to site2009-03-09
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SkillSoft.Interacting.with.the.keygen.zip (171024 bytes)

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LiB presents keygen for SkillSoft Interacting with the Customer


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┌█               SkillSoft.Interacting.with.the.Customer-LiB               █┐
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 ┌──────────────────────┐ ▓▒░ Release Information ░▒▓ ┌──────────────────────┐
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 ├───────────────────────────────────────────────────────────────────────────┤
 │ TITLE     : Interacting with the Customer                                 │
 ├───────────────────────────────────────────────────────────────────────────┤
 │ AUTHOR    : SkillSoft                                                     │
 ├───────────────────────────────────────────────────────────────────────────┤
 │ PUBLISHER : SkillSoft                                                     │
 ├───────────────────────────────────┬───────────────────────────────────────┤
 │ ISBN      : 0000000               │ MAKER    : TEAM LiB                   │
 ├───────────────────────────────────┼───────────────────────────────────────┤
 │ PAGES     : N/A Pages             │ PACKAGER : TEAM LiB                   │
 ├───────────────────────────────────┼───────────────────────────────────────┤
 │ EDITION   : N/A                   │ SUPPLIER : TEAM LiB                   │
 ├───────────────────────────────────┼───────────────────────────────────────┤
 │ LANGUAGE  : ENGLISH               │ FORMAT   : ZIP                        │
 ├───────────────────────────────────┼───────────────────────────────────────┤
 │ RELEASE   : 03-03-09              │ SIZE     : 20.23 MB                   │
 └═══════════════════════════════════╧═══════════════════════════════════════┘


 ┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
 │                        └───────────────────────┘                          │
 │                                                                           │
 │ [Product Information]                                                     │
 │                                                                           │
 │   Overview/Description                                                    │
 │   Failing to realize the importance of customer service and effective     │
 │   complaint handling leads to increasingly dissatisfied customers.        │
 │   Organizations need to be able to address the needs of customers in an   │
 │   effective and efficient manner. This course is intended to show the     │
 │   proper procedures and processes needed to provide effective customer    │
 │   service: how to properly support a customer, how to overcome            │
 │   communication problems, and how to use active listening. This course    │
 │   helps to prepare learners interested in the Customer Support            │
 │   Specialist (CSS) certification, which is targeted at individuals        │
 │   wishing to qualify to work in a customer support center or help desk    │
 │   environment.                                                            │
 │                                                                           │
 │   Target Audience                                                         │
 │   Individuals interested in the Customer Support Specialist (CSS)         │
 │   certification; front line customer service and support agents seeking   │
 │   to acquire new skills                                                   │
 │                                                                           │
 │   Expected Duration (hours)                                               │
 │   3.0                                                                     │
 │                                                                           │
 │   Lesson Objectives                                                       │
 │                                                                           │
 │   Interacting with the Customer                                           │
 │   # classify examples of communication as formal or informal              │
 │   # apply common methods to overcome the barriers to effective            │
 │   communication in a given scenario                                       │
 │   # identify the typical barriers to effective communication              │
 │   # recognize the benefits of using effective communication skills        │
 │   # use effective speaking skills in a given scenario                     │
 │   # match each technique for improving your speaking skills to its        │
 │   associated benefit                                                      │
 │   # match positive and negative vocal cues with examples                  │
 │   # recognize the benefits of using voice attributes to influence how     │
 │   you are perceived by customers                                          │
 │   # recognize the benefits of having effective listening skills           │
 │   # recognize the benefits to using the best practices of effective       │
 │   listening                                                               │
 │   # match factors that prevent effective listening to the appropriate     │
 │   example                                                                 │
 │   # use active listening skills to deal with a customer in a given        │
 │   scenario                                                                │
 │   # match the classifications of the mirroring behaviors involved in      │
 │   active listening to the appropriate example                             │
 │   # apply appropriate paraphrasing skills to deal with a customer in a    │
 │   given scenario                                                          │
 │   # recognize the benefits of paraphrasing                                │
 │                                                                           │
 │ [Install Information]                                                     │
 │                                                                           │
 │   Unpack it !                                                             │
 │   Enjoy this fine release from TEAM LiB ~_*                               │
 │                                                                           │
 │ [For more information]                                                    │
 │                                                                           │
 │   http://www.skillsoft.com/Catalog/detail.asp?                            │
 │   CourseCode=cust_02_a01_bs_enus                                          │
 │                                                                           │
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 ┌─────────────────────┐ ▓▒░ TEAM LiB AGREEMENTS ░▒▓ ┌───────────────────────┐
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 │                                                                           │
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 │                                                                           │
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 │                                                                           │
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