┌█ SkillSoft.ITIL.V3.Service.Transition.Processes.and.Principles-LiB █┐
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┌──────────────────────┐ ▓▒░ Release Information ░▒▓ ┌──────────────────────┐
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├───────────────────────────────────────────────────────────────────────────┤
│ TITLE : ITIL V3 - Service Transition Processes and Principles │
├───────────────────────────────────────────────────────────────────────────┤
│ AUTHOR : SkillSoft │
├───────────────────────────────────────────────────────────────────────────┤
│ PUBLISHER : SkillSoft │
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│ ISBN : 0000000 │ MAKER : TEAM LiB │
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│ PAGES : N/A Pages │ PACKAGER : TEAM LiB │
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│ EDITION : N/A │ SUPPLIER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ LANGUAGE : ENGLISH │ FORMAT : ZIP │
├───────────────────────────────────┼───────────────────────────────────────┤
│ RELEASE : 03-03-09 │ SIZE : 15.26 MB │
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┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
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│ [Product Information] │
│ │
│ │
│ Overview/Description │
│ IT organizations need to transition their service designs into │
│ operations. Service Transition processes are important to provide │
│ companies with information to ensure that their service design │
│ solutions will achieve their expectations. This course will help │
│ learners understand Service Transition processes. │
│ │
│ Target Audience │
│ For information technology managers and support personnel who seek to │
│ improve and streamline the processes used to support the deployment │
│ of information technology within a business organization, and indiums │
│ preparing for the ITIL V3 Foundation exam. │
│ │
│ Expected Duration (hours) │
│ 2.5 │
│ │
│ Lesson Objectives │
│ │
│ ITIL V3 - Service Transition Processes and Principles │
│ # identify Change Management scope and objectives │
│ # identify policies that support Change Management │
│ # recognize examples of normal, standard, and emergency changes │
│ # recognize factors to consider when recording and reviewing the RFC │
│ # recognize factors to consider when assessing and evaluating the │
│ change │
│ # recognize factors to consider when authorizing, coordinating, │
│ reviewing, and closing the change │
│ # recognize how components and processes are affected by the Change │
│ Management process │
│ # identify KPIs that organizations use to measure change │
│ # match Change Management roles with responsibilities │
│ # recognize factors to consider when implementing a Change Management │
│ process │
│ # recognize the functions of the Configuration Management System (CMS) │
│ # recognize the responsibilities of Service Asset and Configuration │
│ Management roles │
│ # recognize how to determine release-unit levels, which deployment │
│ option to choose, and what model to use to build and deploy the │
│ release │
│ # match Release and Deployment roles with given examples │
│ # identify the features of the Service V-Model │
│ # identify the components of the DIKW structure │
│ # identify the relationship between the SKMS, CMDB, and CMS │
│ # identify Knowledge Management tools │
│ # recognize Service Transition processes, basic concepts, and roles │
│ and responsibilities in given examples │
│ │
│ [Install Information] │
│ │
│ Unpack it ! │
│ Enjoy this fine release from TEAM LiB ~_* │
│ │
│ [For more information] │
│ │
│ http://www.skillsoft.com/Catalog/detail.asp? │
│ CourseCode=ib_itil_a06_it_enus │
│ │
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│ use our release or infomation from it. We may change the terms of │
│ this Agreement at any time. │
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│ YOU MAY USE OUR RELEASE FOR EVALUATION PRUPOSES ONLY. WE WILL NOT BE │
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